By IDEASCANNER · 2026-06-18 · Category: Product
IDEASCANNER launches direct customer contact: Agent Idy and her team now communicate personally and pragmatically with business owners.
IDEASCANNER is expanding its service: the virtual agent Idy and her associated team are now available for direct dialogue with customers. The goal is to help mid-sized companies more quickly and concretely with questions about company analysis and optimization opportunities.
Idy doesn't only reply automatically; for complex issues she directs customers to specialists on the team. This combines AI-supported analyses with human expertise — for more precise recommendations, pragmatic implementation ideas and immediate feedback.
The direct exchange includes short initial calls, targeted follow-up questions about reports and help interpreting analysis results. This gives companies faster decision-making foundations and reduces the delay between insight and implementation.
Data protection and transparency remain central: IDEASCANNER explains when Idy responds automatically, when a human colleague takes over and which data are used for which purpose. Customers keep control over their information.
With this move, IDEASCANNER aims to strengthen the user experience and close the gap between analysis output and practical implementation. For the mid-market, that means faster benefit from AI analyses and more direct support for strategic decisions.